Bubblegum Hill prizes not being received- Under investigation!

stan1981

@jojo2666 u can comment on the main thread ...

jayteedy

Took the throne at least 4 times over the weekend but didn’t get the hammers.

Any update on the investigation back in April? Thanks.

kapremo

Twice today as I was playing Bubblegum Hill I completed all 5 levels and didn’t receive the reward (12 lollipop hammers total!). Is there a way to rectify this?

Origins7_Dale

Hi @kapremo,

A known issue.

Bubblegum Hill prizes not being received- Under investigation!

https://community.king.com/en/candy-crush-soda-saga/discussion/288870/bubblegum-hill-prizes-not-being-received-under-investigation/p1

See PummyRaj Post on:

Lost purchase

https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199

Be sure to put in: "Candy Crush Soda Saga", along with your "User ID".

See QueenB Post on:

What is my User ID and where can I find it?

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Hope this helps.

Thx Origins7 Dale,

5/10/2020

delfine

ok it happened again no lollypops after getting the thrown so I'm sad

krissy30

https://community.king.com/en/candy-crush-soda-saga/discussion/288870/bubblegum-hill-prizes-not-being-received-under-investigation

me too.. i did not get any reward for 2 times in a row

Walzer

Haven‘t got the rewards twice again. This happened the week before also.

It‘s annoying.

Lismara

I played and won the crown five times. However, I can't get the prizes. He says I don't have access to the internet, that's not true.

Diamond_Lim

¡Hola y bienvenido/a a la Comunidad! @paticonsen 👋

Por favor, toma nota que en esta sección se habla únicamente en Inglés, pero no te preocupes! moveremos tu comentario a un área más adecuada para que puedas hablar en tu idioma. 

Gracias!

kmitsukok

I have had the same problem. I won 4 times and did not receive anything. It didn’t even give me the extra hour of lives. It is not delay issue. It won on Saturday and my lollipop count was still the same on Sunday. It must be a glitch

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