Bubblegum Hill prizes not being received- Under investigation!

burkkevin

I have read your article very carefully. I found this as an interesting and informative article. Stumptown Jacket

goisve

Hi everyone.

Due to connections problems i didn't receive the rewards for completing Bubblegum hill.

When it reconnected i clicked the receive award button but still nothing.

I also tried to sign out, restart device and sign in again. Its really frustrating

I dont have any screenshot to show you.

stan1981

Check ur wifi n data speed to see whether is it fast enough or not ...

Spinnifix

Hello and welcome to this community

Please check your internet or wifi connection. Please close and update your game and clear the cache and restart. Play another level and if it's still not there, go to the gear on the question mark game to the help center. Search for reward or booster not received. Send an email under Contact: the sub-topic: prices not received and send it off. You will then receive an automatic email and please write again. and send it off. I hope you get an answer! I am currently running a survey. You are welcome to participate there !!!

Thank you and good luck

https://community.king.com/en/blog/discussion/293146/customer-service-outside-the-community/p1

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/293277/didnt-receive-bubblegum-hill-rewards

The Candy Crush Soda Saga studio have been made aware of a handful of instances where players believe they're not receiving their entire reward for this challenge, once their reign on the throne is complete.

We want to reassure you that we understand any concerns you may have and that we are investigating to see if there's an issue which is affecting your game. Any faults found will be fixed as a matter of priority, so we appreciate your patience and understanding while we work on this.😊

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/293262/no-connection-and-no-reward-for-bgh

The main cause of this problem is slow internet. You can connect to another internet to check or try again later.😊

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/293256/bubbelgum

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/720879#Comment_720879

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

The Candy Crush Soda Saga studio have been made aware of a handful of instances where players believe they're not receiving their entire reward for this challenge, once their reign on the throne is complete.

We want to reassure you that we understand any concerns you may have and that we are investigating to see if there's an issue which is affecting your game. Any faults found will be fixed as a matter of priority, so we appreciate your patience and understanding while we work on this.😊

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/293187/i-need-to-know-why-i-have-not-gotten-my-earned-reward-2-times-today-from-bubblegum-hill-i-spend

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

The Candy Crush Soda Saga studio have been made aware of a handful of instances where players believe they're not receiving their entire reward for this challenge, once their reign on the throne is complete.

We want to reassure you that we understand any concerns you may have and that we are investigating to see if there's an issue which is affecting your game. Any faults found will be fixed as a matter of priority, so we appreciate your patience and understanding while we work on this.😊

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/293196/i-need-my-rewards-from-bubblegum-hill

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

The Candy Crush Soda Saga studio have been made aware of a handful of instances where players believe they're not receiving their entire reward for this challenge, once their reign on the throne is complete.

We want to reassure you that we understand any concerns you may have and that we are investigating to see if there's an issue which is affecting your game. Any faults found will be fixed as a matter of priority, so we appreciate your patience and understanding while we work on this.😊

ayoung01_2000

I had the exact same issue this morning. And that was with latest bottle cap version. Completed the Hill and got the offline popup message. Didn’t get the hammers, logged out and back in and still no hammers.