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Bubblegum Hill prizes not being received- Under investigation!

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Answers

  • suzekit
    suzekit Posts: 274

    Hi


    thabk you for your message however my game is up to date and I have an excellent internet connection.


    i received the hours lives but not the 6 hammers which are still missing from my game.


    kjnd Regards,

  • glue
    glue Posts: 1

    Level 1

    Hello. I didn’t receive the rewards either. Twice :(

    what can I do?


    thanks

  • Spinnifix
    Spinnifix Posts: 25,430
    edited May 2020
    (Edit by CM: Off-topic)
  • Ariel11
    Ariel11 Posts: 7

    Level 2

    Hi. It's happening to me as well, since yesterday, many times. I thing I got the crown like 4 -. 5 times since yesterday and it's not giving the lollipop hammer. I received the gold and the rewards for other games, but not the lollipop. It keeps saying there is no connection to internet, then says the connection is back and to get the rewards, but you don't get it. I'm fully connected to WiFi, updated app, but there seems to be a problem. I wrote yesterday as well.

    Thank you very much

  • Ariel11
    Ariel11 Posts: 7

    Level 2

    It's still happening. 3 times yesterday, twice today.

    I'm fully connected by WiFi working well in other websites, app automatically updated always but it keeps saying there is a connection issue and it's not giving the 🍭 hammers after you get the crown.

    Thanks for checking

  • Reload it a few times, you might have poor connection to WiFi

  • Brazzie
    Brazzie Posts: 60

    Not impressed with the manipulation that is taking place since Bubble Gum Hill was reinstated. If you win the crown, it doesn’t let you retake the crown for 40-60 minutes, this was never the case in the past. And while you’re waiting, only minimal gold bars pile up (1-6). Also, it’s not giving you the bonus reward (whatever that is), just the hammers. Game has become a money grab for King, with limited opportunities to gain boosters without paying for them

  • stan1981
    stan1981 Posts: 3,418

    Do u have the unlimited life? This is the 2nd week unlimited life offer for all games... at least king is generous on this ...

  • kiara_wael
    kiara_wael Posts: 156,984

    Hi @Snjezana2424 . Welcome to our Community

    This could be a problem if your game app is not up to date or if your game is not fully connected to the server.

    Even slow internet is one of the causes of this problem.

    Check App Update > Log Out Game > Restart Device > Open Game & Log In.

    You will find more information HERE.

    Please visit Candy Crush Soda page 👇️


  • annew1
    annew1 Posts: 1

    Level 1

    The same thing just happened to me, too. I really want the hammers...

Hey! Would you like to give us your opinion?