Bubblegum Hill prizes not being received- Under investigation!

suzekit · May 2020

Hi

thabk you for your message however my game is up to date and I have an excellent internet connection.

i received the hours lives but not the 6 hammers which are still missing from my game.

kjnd Regards,

glue · May 2020

Hello. I didn’t receive the rewards either. Twice :(

what can I do?

thanks

Spinnifix · May 2020

(Edit by CM: Off-topic)

Ariel11 · May 2020

Hi. It's happening to me as well, since yesterday, many times. I thing I got the crown like 4 -. 5 times since yesterday and it's not giving the lollipop hammer. I received the gold and the rewards for other games, but not the lollipop. It keeps saying there is no connection to internet, then says the connection is back and to get the rewards, but you don't get it. I'm fully connected to WiFi, updated app, but there seems to be a problem. I wrote yesterday as well.

Thank you very much

Ariel11 · May 2020

It's still happening. 3 times yesterday, twice today.

I'm fully connected by WiFi working well in other websites, app automatically updated always but it keeps saying there is a connection issue and it's not giving the 🍭 hammers after you get the crown.

Thanks for checking

CandyCrushIsCool · May 2020

Reload it a few times, you might have poor connection to WiFi

Brazzie · May 2020

Not impressed with the manipulation that is taking place since Bubble Gum Hill was reinstated. If you win the crown, it doesn’t let you retake the crown for 40-60 minutes, this was never the case in the past. And while you’re waiting, only minimal gold bars pile up (1-6). Also, it’s not giving you the bonus reward (whatever that is), just the hammers. Game has become a money grab for King, with limited opportunities to gain boosters without paying for them