Bubblegum Hill prizes not being received- Under investigation!

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/293581/bubble-gum-hill

There have been some changes in Bubblegum Hill and you can find all the facts about it HERE.

We look forward to your valuable feedback there.

Thank you.

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/723108#Comment_723108

Did you find that picture while trying to login to the game?

Lukin

I haven't received the winnings from winning Big 5 level King special on the weekend(6 lolly pops). This happened three times. Received bars one time. Was only one gold bar over a 2 hour period. Other 2 times received no gold bars. Then purchased the $3.99 option, which was an hour for everything, 1 stripe and solid lolly pop, 1 hand switch, and 10 gold bars. Instead got a completely different purchase which I never would have bought. Pls help fix this problem for me. Thank you,

Scott Wilkin

stan1981

U might need to email support to check on ur purchase item that is different...

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/293605/why-am-i-not-receiving-my-king-winnings-for-completing-all-5-levels-didnt-recieve-right-purchase

This could be a problem if your game app is not up to date or if your game is not fully connected to the server.

Even slow internet is one of the causes of this problem.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

You will find more information HERE.

HERE you will find detailed information on how to solve any problem regarding your purchase.

Walzer

Hi, a few minutes ago i conquered Chewing Gum Hill, but didn‘t get the lollipop boosters. If i got the 1 hour extra live i can‘t tell.

Not getting the boosters is bad because I used two boosters to complete level 5 in order to get 6 lollipops. It‘s not fair.

ElaineViegas

The same thing happened to me :(

milisecond

Hi there, I won bubblegum hill three times yesterday and didn't receive any reward at all. Bummed about this.

Walzer

It happened again. So now I didn‘t receive a total of 12 lollipops.

Matter needs to be checked immediately.

sheppmr

It’s happened to me as well and not sure how to contact support as I did try but unclear if it went anywhere