Bubblegum Hill prizes not being received- Under investigation!

Kat11

I am able to progress through levels but it will not save any items that I win. For example, twice now I have completed bubble gum hill but it does not award me the lollipop hammers or the time for unlimited lives. I used 9 gold bars as well in order to complete the levels and it did not register . I am missing 12 lollipop hammers and 9 gold bars .

Lola_Pop

Hello there!!

We've got some news from the Game Studio: they are still investigating and searching for a fix. Please bear in mind that the majority of the rewards do arrive, and there are many given every time you climbers arrive at the top of the hill- but it's true some don't and that's what the Studio wants to solve as soon as possible.

As you may have noticed, the Bubblegum Hill is not available today. We hope the fix is there when King Chewy comes back. 😊

If you then don't get the rewards again, please contact our Player Support team from your in-game contact form so they can compensate the rewards.

Thanks for your patience!! 🙏

Kat11

Hi @Lola_Pop !

My user id is :

8442293927

Thanks!

Yaz_Milani

Hi , just played and won the thrown at bubblegum hill. Received notification congratulating me and telling me I won rewards but nothing after that. Checked my inventory and still nothing. Can you fix this please

Spinnifix

Hello and welcome to this community

Please have some patience. It could be a time delay. If you don't get one, please go to the game on the gear - question mark = help center. Look after booster not received. If you don't find anything, write an email from there: Subtopic prices not received and send it off. You will then receive an automatic email and write everything again. It's best if you include your ID number. Good luck

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/293114/bubblegum-hill-reward-not-received

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

We're sorry for your inconvenience.

You can show me a screenshot of the message you received after completing Bubblegum Hill?

We will report the problem to our team if we get the appropriate information.

Thank you.

NgocPhu

Screenshot_20200501-190205_Candy Crush Soda.jpg

Me too!!!

Yaz_Milani

I did not take a screenshot it disappeared very quickly. However I have proof I won l recieved the gold but no lollipops

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/719715#Comment_719715

Thanks for the screenshot.

Now check if the boosters have been added?😊

Yaz_Milani

@Sukanta_Biswas No. I had 15 lollipops before winning and still only have 15

anaway

Please give me my 12 points

anaway

I have not gotten my reward either time today I went to the top of Bubblegum Hill. I’m owed 12 so far. Please respond!

GKWmama24

I have won 4 different times today and haven’t received my rewards. I spend A LOT of money on this app and I want my rewards!

Spinnifix

Hello and welcome to this community

I'm sorry you didn't get it. Please go into your game to the gear wheel - question mark = help center. Look after booster not received. If you don't find anything, send an email from there with the subtopic: Don't receive prices and send it off. Then you will receive an automatic email and please write everything exactly on it again. The best thing to do is to provide your ID number. I hope you get an answer !!!

https://community.king.com/en/blog/discussion/293146/customer-service-outside-the-community#latest

I started a poll today, feel free to go to this link and share your experience !!

thank you

Spinnifix

Hello and welcome to this community

Can you please be more specific what you mean and do you have a picture? They can help you better. thank you

Spinnifix

Hello and welcome to this community

Could you please be more specific? What do you mean by 12? Do you have a picture? thank you

anaway

I went to the top of Bubblegum Hill without getting the reward of 6 Lollipops each time for a total of 12. The third time I did receive the reward. I spend $$$ on the game don’t like not receiving what I earn. This has happened before and I let it go but not anymore! I did not think to take a picture but will I. The future. Please give me the 12 lollipops!