What happe to things on my candy crush soda game after updating it

marisar

Its been like this for 3 days now. Please help.

marisar

I downloaded the candy crush soda from Google Play on my phone. My phone is an Android ,LG EMPIRE TRIBUTE. I hope this helps. Thank you @Lola_Pop

Community

stan1981

Hmm... can elaborate more? And screenshot what error msg u r seeing ...

Lola_Pop

Yes, please, @marisar!

Can you please tell us some more? Are you playing on a computer? Are you using the Win10 app, or are you maybe playing through Facebook? What make and model is the device?

Thanks so much...and welcome to the Community!! 🤗

AniaUrban

marisar

I downloaded the candy crush soda from Google Play on my phone. My phone is an Android ,LG EMPIRE TRIBUTE. I hope this helps. Thank you @Lola_Pop

Community

Lola_Pop

Hi again, @marisar !

Yes, it does help indeed 😊

Is it not loading on your phone since the update? Do you get any error message like the one @AniaUrban has posted above?

And you, @AniaUrban , are you playing on a phone as well?

AniaUrban

@Lola_Pop, I', playing on my laptop (Win10, Chrome) and iPad. I have the same problem on both and in Facebook Gameroom. :/

marisar

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/685058#Comment_685058

https://community.king.com/en/candy-crush-soda-saga/discussion/289734/what-happe-to-things-on-my-candy-crush-soda-game-after-updating-it

marisar

@Lola_Pop@AniaUrban . i do get it every once in a while when i play the game on computer. When the game loads it stays like night time. The soda squad bears show upans the candy cane color door you can go to to back to otherb levels is still there. And the reace thingy is there too still. But chest, ald no tick the tiles isn't there either. 😞

Lola_Pop

@marisar , could you please send us a screenshot showing this? I'd love to show it to the developers 😊

Here you see how to take a screenshot and here how to send it to us. 

marisar

@Lola_Pop hope this screen shot is helpful, if not let me know please and if noet me know if you need me to circle anything in the screen shot. And again Thank You.