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Why does game returning to level 1

ClaireJ-2
ClaireJ-2 Posts: 18 Level 2

Each time I log in the game returns to level 1. I played that, as suggested by someone, went through the portal to play level 1152 (where I have reached), managed to complete that but then I could not continue and all the other icons had disappeared i.e the gear symbol, the portal etc, so I could not continue again. So I refreshed and it returned to level 1..........again! Any other ideas how I can get out of this stalemate please. It's starting to get really annoying. Thank you.

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