Candy Crush Soda Saga freezes on Facebook-- Fixed!

feth

Mine just keeps dropping out, halfway through the game it as soon I start a new life, using all my lives and I’m on an iPhone

Lola_Pop

Hello @Pukkie and welcome to the Community!!

I'm sorry you cannot load the game on your PC- let's see if we can get you back on track.

Are you playing through Facebook? Do you get any error message?

I'd suggest you try these steps first of all. If they don't work, please let us know. and we'll investigate further😊

AniaUrban

Those steps don't work.

jo45

having same problem

Pukkie

Till last night I play every day now He don't load see screen shot plaese help

Play trough facebook windows 10 everithing is op to date.

error.png

Mattaneeya

Help me Pls!!!

I'm playing about level 2500++ on Candy Crush Soda. But now I don't know what's happen? It's start at Level 1. Help me pls'

I feel torture, I feel like dying. I want to play it.

And This's Proof of purchase in game.

plsssss...

(Edit by CM: Personal Information)

Thank you very much.

Lola_Pop

Hello dear Soda Community crew!!

We're investigating the issue. Can you please help us?

Please let us know:

• the make and model of the device you're using
• the version of the OS (if possible)
• the version of the browser you're using
• if you're using a Mac computer, it would be great of you could provide a screenshot of "About this Mac"just like the following:

Just select the Apple on the top left corner and "About this Mac" 😊

Thanks a lot for your cooperation! ❤️

Lola_Pop

Hello again!!

The Studio has informed us that the issue has been solved now. Can you guys confirm this, please? 😊

Thank you!❤️

AniaUrban

No :/

Roxanne_Shields

Clearing the cache in Firefox worked. I hit all keys: shift, control, delete to get to it. I'm playing on Facebook, I forgot to mention. Thanks for your help.