Using glaxcy phone.game not working

mom39

Game not working properly.

Not Gering lives by comoshrel video. Lolypop Gering once.

Not reciving prizes

Help!!!

mattbondy

We are all having problems with samsung phones with this game for over 2 months now..... since the pandemic hit the game has been falling apart for many and nothing is being fixed... no one is getting help and you can't even get help thru the contact us email as well...

stan1981

Can u send life ? This is to ensure ur internet connection is stable ...

Restart ur phone and update to latest version and try again ...

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/294934/using-glaxcy-phone-game-not-working

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device and Wait 5 minutes after power on > Open Game & Log In.

Please let me know.

mom39

Hi

I did what you say .it didn't work. I am having the same trouble.

Thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/739700#Comment_739700

Please show me a screenshot of your game map.

mom39

Hi

I can send loves and receive. Iam having trouble with getting prizes and lives with comorshel video. My Internet connection is fine.I tried what you said.and it dossent work.thank you

mom39

Screenshot_2020-05-12-19-44-50.png

Hi

I hope it's ok

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/739709#Comment_739709

AD video is in the Test Group so we cannot say for sure that you will always find this feature.

However, in some cases the future may be missing for temporary problems.

Keep playing the game, you can get the future back again.😊

Thank you.

mom39

So for now there noting I can do to solve this problem? I can't get prizes and the big lollipop won't work .for the levels I'm in its very important for ending very hard levels! !!!

mattbondy

We are all having problems with samsung phones with this game for over 2 months now..... since the pandemic hit the game has been falling apart for many and nothing is being fixed... no one is getting help and you can't even get help thru the contact us email as well...

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/739749#Comment_739749

It's not a problem if you can't find the Watch the Video feature and such features are not always active in the game.This feature has been rolled out to different players for a certain amount of time but not everyone will receive this same time.

Supersonic Lolly is made up of three parts, you can find the details here.

https://community.king.com/en/candy-crush-soda-saga/discussion/281599/new-booster-supersonic-lolly