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I didn’t get my reward

Cece81
Cece81 Posts: 3

Level 1
in Support

Help please

I won more than 3 races but I haven’t received the 50 gold bars

Answers

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome to this community


    Please indicate the subtopic: prices not included.


    To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

     

    https://soporto.king.com/contact

     It is also important: that you have the latest version, otherwise update and regularly empty the cache.


    Good Luck

  • PummyRaj
    PummyRaj Posts: 44,082

    Hello @Cece81 Hearty Welcome to our wonderful King Community 🤗

    I am sorry to hear about the issue in your game!

    Is the Candy Soda you are having the issue OR some other game?

    Did you see a pop up for "Gold Rush" event? If so, did you take a screenshot of it?


    We will receive the reward of the Gold Bars, only if the "Gold Rush" event is going on. Otherwise, we will not receive any prizes other than the Gold Bars we win in the Episode Race.


    Can you please post back and clarify? You can simply type your message in the comment box given below.

    Talk to you soon! Have a great rest of the day! 🍬 🍾

  • Cece81
    Cece81 Posts: 3

    Level 1

    Hi thanks for replying

    I am playing the candy crush soda game

    I didn’t take a screen shot of the gold rush game. It was the one that finished yesterday 6pm est. You had to win 3 races to get 50 gold bars, I won more than 3 but I haven’t received any bars.

    I’ve tried restarting the game a few times but nothing’s happened, are you able to help?

  • tratelqalam
    tratelqalam Posts: 2,615

    https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase This link helps you get the reward you did not receive and the gold coins

Hey! Would you like to give us your opinion?

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