Freezing

heidifralick

Why is CC soda freezing??? It did it this last week and I lost all my progress and I had to start all the way back to day 1 and today its taken several of my boosters that I was trying to use and it just kept freezing!!!

Spinnifix

https://community.king.com/en/candy-crush-soda-saga/discussion/275418/freezing-stopping#latest

Hello and welcome to this community

Hope the link helps you further. Please check your device with a secure internet or WiFi connection. Check your games for new updates and update and clear the cache. Then there are no problems.

Good luck

Lola_Pop

Hello @heidifralick !

Did you follow the steps provided by @Spinnifix ?

Here are those steps, please make sure you're tried them and, if they didn't work, let us know, please! ❤️

Sandra_Sanchez

This keeps happening to me too. It is getting really frustrateing, especially because I have been playing the same level for a week and keep losing lives due to crashing. The last time ( a few Minutes ago) I felt like I could have won the level. PLEASE FIX THIS, KING!!!!!!!

heidifralick

I'm right there with you! I've been on this same board for over a week now and of course it'll freeze and I lose my life and the board as well. Also, ever since i stopped buying the "Gold Bars" the game has become impossible to beat. I'm still trying to get caught back up from not only the Covid-19 but, also my work having massive damage from tornado.

tratelqalam

Slow internet, offline game, or any other reason, you may encounter such problems. You can check out some troubleshooting below.

Reset / clear cache data from the App Store - check app update - log out of the game - restart the device - open the game and log in.