Can't sign in account

Anniebell

I tried to sign in the account on my lap top but it says no internet connection, even when i forgot my password , i tried to retrive it with no luck

I wanted to make sure my game is saved

Freddy_

@Anniebell Have replied on the previous post but screenshot of the error your receiving would be helpful if possible

Thanks

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/304854/cant-sign-in-account

You can recover your password at any time if your email is correct and active.

https://community.king.com/en/blog/kb/articles/247-how-do-i-change-my-king-account-password-or-email-address

Anyway can you show me the error message that you received while trying to log in to the game?

Loveth_NP

https://community.king.com/en/candy-crush-soda-saga/discussion/304854/cant-sign-in-account

Hi @Anniebell a warm welcome and I can see the experts already gave you helpful hints ... Best of luck and enjoy crushing 🍭🥂

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/304854/cant-sign-in-account

Also check this page.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

tratelqalam

Hello and welcome to

Slow internet, offline game, or any other reason, you may encounter such problems. You can check out some troubleshooting below.

Reset / clear cache data from the App Store - check app update - log out of the game - restart the device - open the game and log in.