Why does my game keep crashing after being forced to update to New Edge browser?

Sandra_Sanchez

I also have been unable to play at all on Firefox for months now. I have cleared the cache, deleted cookies ect. Nothing works. Please fix this. It has to be on your end.

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/305294/why-does-my-game-keep-crashing-after-being-forced-to-update-to-new-edge-browser

Welcome back to the Friendly King Community's Candy Crush Soda Saga forum.

I would suggest you to check out some troubleshooting steps here.

https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer

Sandra_Sanchez

I have already been to that troubleshooting page. Also, as I said in my original post, I have 2 different browsers and neither is working for this game. I don't understand why King is not looking in to this. I have tried everything suggested by them, to no avail. I'm not sure how they expect people to play if the game does not work properly.

Lola_Pop

Hello @Sandra_Sanchez !

I guess you've already tried out the steps our Superstar @Sukanta_Biswas suggested. 🙂

Can you please open an incognito window and try to play there? To do that, please follow these steps:

1. Open Edge
2. Click the three-dot menu icon in the top right
3. Click “New InPrivate Window” from the drop down menu

Please let us know if that solves the issue. 🤗

Sandra_Sanchez

I just tired it in an incognito window. It is still crashing even then. Thanks for trying. This is very frustrating as you can imagine.

sameeksha

Oh so sorry ..

tratelqalam

Check app update> logout> restart device and wait 5 minutes after launch> open game and log in. Please clear the cache. Just play a level and you can be there. Sometimes it is time delay. Also try opening the game from Google browser