Lollipop Hammer rewards not received for winning Bubblegum Hill- UNDER INVESTIGATION

cmbjugan

I beat all Levels to achieve the top of Bubblegum Hill, but I never received the 6 lollipop Hammers. Has the reward changed?

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/305440/lollipop-hammer-rewards-not-received-for-winning-bubblegum-hill

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

We're very sorry for your problem. This was probably a temporary problem so you need to contact our player support.

Go to the game's Start Menu, then Settings - Help Center - Events & Challenges - Contact us and send them an email.

Thank you.

LadyRaffie

Hello everyone!

For our new members: Welcome to our Community!

You are in the right place! This issue has been reported to the Studio.

Any updates regarding this issue will be handed by the wonderful @Lola_Pop 🤗

Lola_Pop

Hello dear Bubblegum Hill climbers,

I'm really sorry things didn’t go as planned and the Bubblegum Troll didn't give you all the lollipops you deserved. 😥

To investigate further, our technical team needs:

• a screenshot of the message you receive when this happens/ the items not added
• the exact date and time it happened (more or less)

We are aware of a connection error that occurs sometimes- it's a momentary issue and players may receive their rewards for some climbs, and lack the lollipops for some others only. Please let us know if this is the case in your game.

Please accept my apologies for the trouble- and rest assured we are working to make sure things are working better the next time!

Loveth_NP

https://community.king.com/en/candy-crush-soda-saga/discussion/305440/lollipop-hammer-rewards-not-received-for-winning-bubblegum-hill

Hi @cmbjugan a very warm welcome to you. I will help you tag some of the experts to give their kind support 

@kiara_wael @Freddy_Falkner @Diamond Lim

Best of luck and enjoy crushing 🍭🥂

[Deleted User]

Oh no! It is going back for more testing.😓

sameeksha

Have you tried to update your game?

nchica40

I won twice back to back and didn't receive the lollipops either or the time either. My game is updated. I keep getting a message that I am not connected to the internet but I am. What do I do to get my rewards.

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/305440/lollipop-hammer-rewards-not-received-for-winning-bubblegum-hill

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/900926#Comment_900926

Welcome to Sweet King Community! 👑

Oh! No! Very sorry for your reply because I think this feature is still testing by Community Team that means it's still not complete to be fixed. 😔

How about you click on "Force Stop" (From Settings) or have updated the latest version of this game or use strong Internet Connection? If it's not worked, how about you restart your device? 🤔

If it's still not worked, How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope it's solved! 🤔) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps! 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset or gone.

By the way, thanks for your tagging me! @9japradaANP 😊

Have a nice and safety day! 😊

Loveth_NP

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/901046#Comment_901046

You are most welcome @Diamond Lim . Thanks and happy weekend to you with lots of wins 🍭🥂

Diamond_Lim

You are welcome and you too! @9japradaANP 😊

Loveth_NP

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/305440/lollipop-hammer-rewards-not-received-for-winning-bubblegum-hill

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

We're very sorry for your problem. This was probably a temporary problem so you need to contact our player support.

Go to the game's Start Menu, then Settings - Help Center - Events & Challenges - Contact us and send them an email.

Thank you.

Karibnj425