Not getting rewards

velvi

not getting rewards since last month

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/306228/not-satisfy-with-reward

Hi @velvi . Welcome to our Community

Please Check app update - Log out game - Restart Device - Open game and Log in. if still not works . please report to 👇️

The screen shots are from rewards and all stats features and there are no rewards given from those.

If you miss a reward from any other feature, please email Player Support

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

As far as hearing back from Player Support, please be patient, with so many people at home - there is a much higher demand on their time and they are working as hard as they can, but it may take a few days to get a response.

velvi

As you said if i logout then i have to start from the very first level

right now i m on level 2025 so how is it possible please reply soon

sameeksha

heyy there!

Is your app up to date? Have you cleared your cache and cookies recently and logged in & out of your profile recently. If not try those steps and resync your device

[Deleted User]

before you log out, you have to make sure sure that your profile is connected to facebook or king.com. when you log back in, go to played before tab, then you can log back in with the level 2025

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/306228/not-getting-rewards

Can you let me know from which events or challenges you're not getting rewards from?

If you are not getting reward from Bubble Gum Hill, check it out here.

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/924719#Comment_924719

velvi

from level 1500

velvi

no

not yet

Lola_Pop

Hello @velvi !

I'm afraid I don't quite understand what's going on in your game...but with your help, I'm sure we can solve whatever issue there can be. 😉

• Are you going back to level 1 when you log out and back into the game?
• Are you going back some levels (from level 2025 to level 1500)?
• Do you have a stable Internet connection while playing?
• Which rewards are you not receiving? Any reward, or the rewards for a specific feature or event?
• Do you get any error message when you try to collect your rewards? If so, what does it say?

Thanks a lot for your cooperation- I'm looking forward to your answers! ❤️

tratelqalam

Please Check app update - Log out game - Restart Device - Open game and Log in. if still not works . please report to