purchase not delivered

juju7010

I ordered from the store. and instead of giving me the item directly it sent it to some obscure place for download. I can't find it anywhere and there's no way to talk to anyone about it. I can't use the item and attempts to reorder are refused an ideas?

aijaziqbal

Hi @juju7010 .

We warmly welcome you to our adorable king community.

It is quite unfortunate and we feel sorry for this but as a community we dont deal with purchase or purchase related issues. I am afraid you have to contact support directly from the game to get this.

• If you play on mobile, then please email Player Support directly from the game.
• When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
• Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
• Or alternatively use the contact us at bottom of page ( you will need your game ID for this )

aijaziqbal

Hi @juju7010 .

We warmly welcome you to our adorable king community.

It is quite unfortunate and we feel sorry for this but as a community we dont deal with purchase or purchase related issues. I am afraid you have to contact support directly from the game to get this.

• If you play on mobile, then please email Player Support directly from the game.
• When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
• Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
• Or alternatively use the contact us at bottom of page ( you will need your game ID for this )

Origins7_Dale

Hi @juju7010 @aijaziqbal,

Looks like our Legend @aijaziqbal has helped you out. Here are a few more details.

Sorry, on purchases you need to contact "Support". We don't do reimbursements here at The King Community.

Here is what you will need:

• *User ID#
• *Receipt Of Purchase - Screenshot
• *Name Of Game
• *Device You Play On

What is my User ID and where can I find it? — King Community

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Your "User ID#" is the same on all King games you play on.

ᐅ How to take a screenshot

https://www.take-a-screenshot.org/ 

Contact us

https://soporto.king.com/contact 

You can use the above link to contact support, or use the contact us thru the game. 

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!

Lost purchase — King Community

https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199 

Can also see this post, for more help.

Thx & Welcome To The King Community - Origins7 Dale, 😀

7/25/2020

[Deleted User]

https://community.king.com/en/candy-crush-soda-saga/discussion/306820/purchase-not-delivered

May I ask what store? I don't know there is a place to download. That's new to me.

tratelqalam

Sign out and enter again for the game if there is something stuck or wrong with your game The support center in your game can also help you by sending your ID number and email you by sending them to them