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Rainbow Streak & Team Treasure Chest
Why am I now losing entire rainbow streak in one foul swoop? Used to be only 1 lost life/level.
Also, why haven't I been getting the third team level treasure chest? It' passing right buy the third & jumping back to beginning. I've not gotten the third chest for the past 6 times I've reached it.
Best Answers
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PummyRaj
Posts: 12,679 Superstar
Hello @dmacdo1 Hearty Welcome to our Wonderful King Community 🤗
I am sorry to hear about the issue!
But, it is happening because of a Test process that is going on. The Studio is running 3 different tests with the "Rainbow Streak" feature -- (1) Losing entire Soda bottles with just one loss; (2) 10 Bottles instead of 5; and (3) the other test with just 3 bottles.
I am not sure how the 2nd and 3rd tests are working, because I am also in the same group as you -- losing all the bottles with just one single loss. Until the test is over, we have no choice but play the game normally OR just take a break for a while! I am taking a break from playing, but collecting my daily bonus and playing Mr. Toffee to save up some boosters 😄
With regards to the issue with "Treasure Chest" -- the "Soda Teams" / "Soda Squad" feature (not sure which one you have)...
Did you check the timer on the event? Even a slight miss with the time, the event starts over again! Please make sure that it is not the issue. Next time, please take screenshot, as soon as you see an achievement in the event -- like you collecting points, or the other team members collecting points, etc.,
Once you record it, it will work as a proof to show to the Soda game In-charge and/or to the Studio and find out what is going on.
By the way, can you please tell me which device you are using? And what version you have right now?
Please post back these details and also if you have any questions about the "Rainbow Streak" feature. If you need to post a screenshot, please tap on the 2nd icon that is located in the bottom left corner of the comment box.
Hope to talk to you soon! Have a great rest of the day 🍬 🍬

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Lola_Pop Posts: 5,953 Community Manager
Hello @dmacdo1 and welcome to the Soda Community!
As you've seen, everybody wants to help you out here 🤗
About the Rainbow Streak feature, our Superstar @PummyRaj is absolutely right, there is a test going on and this is why it has changed a bit. We don't know when this test is going to end, but we'll keep you posted!
Regarding the team's feature, once again @PummyRaj is right; you can miss the third chest by one minute, and it's gone.
Do you get a message saying you reached it, but the reward doesn't arrive? In this case, please send us the following:
- screenshot that shows the message or pop up
- device you're playing on
- your player ID
Looking forward to your reply- thanks a lot for your cooperation!
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Answers
@dmacdo1 Hi and welcome, Please check for a game update, log out and restart your device. then log back in. see if this improves your problem
Also if playing via an internet browser clear the cache / history
Hope this helps
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1 · 1Helpful Woah! Sweet Love HahaHello @dmacdo1 Hearty Welcome to our Wonderful King Community 🤗
I am sorry to hear about the issue!
But, it is happening because of a Test process that is going on. The Studio is running 3 different tests with the "Rainbow Streak" feature -- (1) Losing entire Soda bottles with just one loss; (2) 10 Bottles instead of 5; and (3) the other test with just 3 bottles.
I am not sure how the 2nd and 3rd tests are working, because I am also in the same group as you -- losing all the bottles with just one single loss. Until the test is over, we have no choice but play the game normally OR just take a break for a while! I am taking a break from playing, but collecting my daily bonus and playing Mr. Toffee to save up some boosters 😄
With regards to the issue with "Treasure Chest" -- the "Soda Teams" / "Soda Squad" feature (not sure which one you have)...
Did you check the timer on the event? Even a slight miss with the time, the event starts over again! Please make sure that it is not the issue. Next time, please take screenshot, as soon as you see an achievement in the event -- like you collecting points, or the other team members collecting points, etc.,
Once you record it, it will work as a proof to show to the Soda game In-charge and/or to the Studio and find out what is going on.
By the way, can you please tell me which device you are using? And what version you have right now?
Please post back these details and also if you have any questions about the "Rainbow Streak" feature. If you need to post a screenshot, please tap on the 2nd icon that is located in the bottom left corner of the comment box.
Hope to talk to you soon! Have a great rest of the day 🍬 🍬
- Report
7 · 2Helpful Woah! Sweet Love HahaHello @dmacdo1 and welcome to the Soda Community!
As you've seen, everybody wants to help you out here 🤗
About the Rainbow Streak feature, our Superstar @PummyRaj is absolutely right, there is a test going on and this is why it has changed a bit. We don't know when this test is going to end, but we'll keep you posted!
Regarding the team's feature, once again @PummyRaj is right; you can miss the third chest by one minute, and it's gone.
Do you get a message saying you reached it, but the reward doesn't arrive? In this case, please send us the following:
Looking forward to your reply- thanks a lot for your cooperation!
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
- Report
7 · 1Helpful Woah! Sweet 1Love HahaThe studio is always testing new things. More than 50% of them tend to frustrate players. It is always about bottom line. Let's just take both good and bad. But I could not think of anything good right now.🤣🤣🤣
No BGH 🔪 💔
- Report
0 · Helpful Woah! Sweet Love HahaThere can be errors in your game and this happens with the majority of players because of the policy of updating and experimenting in the game becomes unstable and prone to many errors also may be the problem in your old phone is not updated for the game on the latest version or the Internet you have slow, delete the internal data of the game or facilitate Exit the game and enter again
Don't let your happiness depend on something you may lose 💔
- Report
0 · Helpful Woah! Sweet Love HahaHi all.
Thanks all for the information.
I wasn't aware that the treasure chest was timed, so that answers a lot. Same with the rainbow streak testing. I play nearly every day & haven't gotten third chest in weeks.
I'm playing on downloaded version from microsoft store on Windows 10 PC.
I don't know how to check the version. I've tried logging out & back in.
- Report
0 · Helpful Woah! Sweet Love Haha