My game is stuck

omarov

I can't play I uninstalled the game and reinstall it 10 times and nothing I am sure I have the last version

wykoon

Hi there @omarov and good day to you.

Sounds like your game has froze. Can you click on the link below on the related issue and see whether it help?

The game not working on mobile

• Game freezing or crashing

The game not working on PC

• Game freezing, crashing or not loading 

Please update us on the progress and let us know if you still need help. Thank you.☺️

tratelqalam

Technical problem Send your complaint to the Help Center, Technical Support Department

kavidina

https://community.king.com/en/candy-crush-soda-saga/discussion/308258/my-game-is-stuck

Hii welcome to d king community

Thanks for posting on King Care. I am very sorry that you have been experiencing a problem with your game freezing. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/bubble-witch-3-saga/candy-crush-jelly-saga-supported-browsers

Freddy_

@omarov Hi and welcome, please also check your device is up to date

• Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
• Look for any updates for your device and the game app.
• Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
• As a last resort, we can try deleting and reinstalling the game as it usually fixes most issues. Simply make sure that your game is safely backed up to your King or Facebook account before proceeding with this step.*

*Please also note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling.