I lost all my gold.

ccsol

I lost all my gold. I think because I tried to play CCSS on my phone. Someone said I may have changed from one account to another. I don't understand, I have played one other time on my phone but I don't think I had a problem. How many accounts do we have? How would I know that I am changing accounts?

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/309037/i-lost-all-my-gold

Hi and welcome to the community.

Very sorry for your loss of gold bars. If you change your device you dont lose your progress or goldbars. The only thing you lose is Boosters and lives as they are not saved in your game application but on your device memory.

There is no way you can change your accounts. Two accounts can not be attached to one game. The only way you can change your accounts is by the help of CM who can manually transfer your progress from one account to another but the player cant do it.

So if you have still available your old device just login and check your progress level and gold bars, save your progress through facebook or king account and log out. Now open the 2nd device update your game application and login with same facebook or king account and play a level to perfectly sync the progress between two accounts. If you still find any issues please feedback us.

Thanks.

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/309037/i-lost-all-my-gold

Hi and welcome to the community.

Very sorry for your loss of gold bars. If you change your device you dont lose your progress or goldbars. The only thing you lose is Boosters and lives as they are not saved in your game application but on your device memory.

There is no way you can change your accounts. Two accounts can not be attached to one game. The only way you can change your accounts is by the help of CM who can manually transfer your progress from one account to another but the player cant do it.

So if you have still available your old device just login and check your progress level and gold bars, save your progress through facebook or king account and log out. Now open the 2nd device update your game application and login with same facebook or king account and play a level to perfectly sync the progress between two accounts. If you still find any issues please feedback us.

Thanks.

kavidina

https://community.king.com/en/candy-crush-soda-saga/discussion/309037/i-lost-all-my-gold

Hiii welcome to the king community

I am really sorry that you have lost your gold bars, I can understand your frustration. Please note that the boosters and gold bars are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.

You cannot use two accounts for one game..if u want to transfer ur progress from old one to new by the help of CM they are manually transfer ur progress from one to another.

Thank you

tratelqalam

https://community.king.com/en/candy-crush-soda-saga/discussion/309037/i-lost-all-my-gold

Logins and boosters are stored in the device's memory, not the game memory, so you do not keep many boosters in the game because if you update the game or delete it and then install it again or delete the cache, you will lose the boosts

rajdeeptb

https://community.king.com/en/candy-crush-soda-saga/discussion/309037/i-lost-all-my-gold

Hi dear

welcome to our community

All boosters Are saved In your storage. its not Saved online Anywhere. so when we uninstall the game or make changes anyone so they will disappear

please read this

rajdeeptb

please Read

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

rajdeeptb

https://community.king.com/en/candy-crush-soda-saga/discussion/309037/i-lost-all-my-gold

Hi dear

welcome to our community

All boosters Are saved In your storage. its not Saved online Anywhere. so when we uninstall the game or make changes anyone so they will disappear from the game.

please Read this