King having problems?

Adav

@Lola_Pop , I've sent you private messages, please check. Thank you!

Yosca

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1010005#Comment_1010005

I tag @Origins7_Dale because I know you are also playing on PC Win 10. Since I don’t play on PC I don’t know exactly how that works. So @Origins7_Dale can you help @Adav ? Have you seen a similar error when you want to login the game on Win10?. This is the error she gets:

Or maybe @Sukanta_Biswas can you help too? You play on PC right? @Adav have done all the troubleshooting so please do not mention that!

Origins7_Dale

Hi @Yosca @Adav @Lola_Pop @Sukanta_Biswas,

Thx for tag @Yosca.

From what I have seen so far, it all looks like server issues. However, there is one more thing you can do. Be sure "Win 10" is current. If not mistaken, believe the Win Update Site online mentioned some issues on some modems staying connected, with these updates.

Here is my current build update, as of today, 8/26/2020. It is not recommended by the tech's yet to go to version 2004, on Win 10. Reason they / MS are releasing it slowly.

• Win 10 Pro x64 - Version 1909 - OS Build 18363.1049 *Updated!

• My last update on: August 20, 2020—KB4566116 (OS Builds 18362.1049 and 18363.1049) Preview

Be sure to also check: "View Update History" listed under, "Windows Update" on PC!

• August 20, 2020-KB4570723 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10 Version 1903, Windows Server 1903 RTM, Windows 10, version 1909 and Windows Server, version 1909

Go to "Settings" on PC, then click on "Update & Security", on the right is, "Related Links", click on "Os Build Info", will give you your current build on Win 10, listed under "Windows Specifications".

On "Windows Update" on your PC, on the right / top, where it says, "Looking for info on the latest update?", click link below, "Learn More". Will give you details online.

Hope this helps.

Take Care - Origins7 Dale, 😀

8/26/2020

P.S. @Yosca @Adav @Lola_Pop @Sukanta_Biswas, added more above for you. 😀

 

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1025188#Comment_1025188

The problem is serious and you can't solve it without installing or resetting.😔

Adav

Thank you!.. But If I change / do anything will I loose my boosters that I worked so hard for???

Freddy_

@Adav believe Windows 10 app is synced with king servers so if you do an uninstall you will not lose any boosters. This only happens on mobile devices only i believe.

the error that is in yoscas post if your showing its the only fix for this issue anyway at present and issue has been around for a few months

Adav

@Origins7_Dale , this is what my machine has: My machine does auto updates.... (and my problems started before August)

Adav

@Freddy_Falkner , my boosters & gold are different on the two platforms.......... since I started playing on King.com, I asked about the boosters being so extremely different ( @Lola_Pop )

these ones are on the Windows thing.....

and these are from King.com

Freddy_

@Adav im a bit lost at present seen the error on yoscas post and thought you had this showing and know only fix for this is uninstall. if your still just having connection issues i would say that uninstall may not be needed but @lolapop would probably have the best information on this.

Yosca

@Adav That’s correct. Every platform has his own storage. I have different boosters on my Android and iOS device. My levels are the same though.