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Stuck can't play anymore
Hello,
For some week now I can't play anymore candy crush soda. I try to play on my phone and PC but it's the same thing every time, I can't launch the level 2426, I have nothing on the right where I can usually choose my episode, see my quests....
On my phone I try to uninstall/reinstall it numerous time but nothing change (Galaxy S20 Android). Am I the only one with this problem ?
Thanks for your answers.


Answers
Hello and welcome to our beautiful community
I am sorry that you have this problem. Can you please clear the cache. And reopen. Please try to play the previous level again and finish and then update and clear the cache. If that doesn't help, please get in touch!
thank you
@Lola_Pop
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0 · Helpful Woah! Sweet Love HahaHi,
Thank you for the quick answer. I try clearing the cache and reopen, still the same problem. By the way I can't play the previous level because I can't click on anything on screen whereas I will be very happy to just play level I already play.
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0 · Helpful Woah! Sweet Love Hahahttps://community.king.com/en/candy-crush-soda-saga/discussion/275418/freezing-stopping#latest
Hello!
Could you please have a look at this link, maybe it will help you! To fix the problem, please include your User ID !! You can find it in the game - Profile above under the orange King symbol. If you click on it !! thank you
Otherwise, please go to your game.
To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
https://soporto.king.com/contact
Good Luck
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0 · Helpful Woah! Sweet Love HahaHello @Tarl !
Are you having the same problem on both devices? When you play on the PC, is it through Facebook, on King.com or on the Windows 10 app?
Can you access your profile on your mobile phone? If you can, please send us your player ID so we can investigate the issue a bit further 😊
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
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1 · 1Helpful Woah! Sweet Love HahaHello. I mainly play on the Android APP on my galaxy S20 Ultra, just today I try on King.com to see if i got the same issue and I face the same problem.
I can access my profile (User ID : 7207595215) but as long as I click on "Play" I got the team contribution, daily connection present etc.... and after hitting Ok I just got a screen with the 2426 level icon shinning but nothing happen when I click it.
Thanks
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0 · Helpful Woah! Sweet Love Hahahi dear sorry for the inconvenience
If you tried All things and its not working so don't worry our Community Managers Will fix it soon.
Please Keep Patience
Have a good day
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0 · Helpful Woah! Sweet Love HahaThanks a lot! I'll investigate to see if there's anything wrong in your account. 👍️
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
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1 · Helpful Woah! 1Sweet Love HahaHello is there anything strange on my account ? Still nothing new on my side....
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0 · Helpful Woah! Sweet Love Haha@Tarl , I have the same problem with my PC, playing Win10. I'm now playing King.com from my PC, but have no features or quests, but at least I can play some..
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0 · Helpful Woah! Sweet Love HahaHello!
@Lola_Pop will let you know if there if sth wrong with your account and will fix it. But please be a little patient she have got busy but will aware you soon.
Thx & Good luck!!~
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0 · Helpful Woah! Sweet Love Haha