To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
Very sorry for your loss but unfortunately community dont deal with purchase or purchase related issues however we can guide you to the correct forum. Please check below link for your help in this matter.
Answers
Hello and welcome to our community
Please look under Gold Bars & Buy.
To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
https://soporto.king.com/contact
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0 · Helpful Woah! Sweet Love HahaHi and welcome to the community.
Very sorry for your loss but unfortunately community dont deal with purchase or purchase related issues however we can guide you to the correct forum. Please check below link for your help in this matter.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love HahaHi @cheryl12345 Welcome to our lovely and helpful community!
This is exactly what @Spinnifix was saying to do (just in screenshots instead of words in case you need it)
Hope this helps you resolve your purchase issue.
🤍 We don’t stop playing because we grow old; we grow old because we stop playing. ~ George Bernard Shaw 🤍
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0 · Helpful Woah! Sweet Love HahaHi dear
sorry for the inconvenience
Please Read all information about purchasing here 👇
https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase
hope this helps have fun
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0 · Helpful Woah! Sweet Love Haha