Cannot connect to the server!!

Barb1957

Why does this keep happening??? I have closed the game, reopened it....it functions for about one level and then back to "cannot connect to the server" again 😡

A few minutes ago, I used 5 boosters and won Bubblegum Hill and didn't receive any of the rewards. WTH? Needed to vent...again.

Sweetice

https://community.king.com/en/candy-crush-soda-saga/discussion/309878/cannot-connect-to-the-server

Hello, Warm welcome to our sweet community!

Sorry for the problem that happened. Please make sure that your internet is fast and have very good connection. If the connection is OK, then restart your device. Also don't forget to update your game. Tell us what happened after you try those methods.

Thanks & Good luck!

@rajdeeptb

rajdeeptb

https://community.king.com/en/candy-crush-soda-saga/discussion/309878/cannot-connect-to-the-server

Hi dear welcome to our community

sorry for the inconvenience

Please mention which device are you using to play and what errors message appears in the game.

Please Post Screenshot For more clearance.

Please Try That step also which is mentioned in the comments of dear @Sweetice

Also clean cache files of your device and reboot the device. Try After Few Minutes

Please Give Us Feedback after trying this.

please use this sign👉 @ with my username when you are giving feedback

rajdeeptb

https://community.king.com/en/candy-crush-soda-saga/discussion/309878/cannot-connect-to-the-server

Please Read this 👇

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

[Deleted User]

https://community.king.com/en/candy-crush-soda-saga/discussion/309878/cannot-connect-to-the-server

That is why I'm here too...to vent! There are many glitches. They fix and create glitches more than we can crush candy. 😂🤣😂

Adav

@ipete too true!!!!! I still can't "Connect" on Windows 10 (this is now almost 4 days) .... and playing on King.com has a complete new list of issues.... shall I carry on? ha ha

Gumyupawpaw

About the internet issue, I had completed BGH so many times, also using some of my pink boosters to complete level 5, but I failed to get my 6 pink boosters reward, no gold bar either. I am on level 5105, and have been playing Candy crush soda for so many years, it’s only the last 6 months I could not get the rewards due to internet connection. My other devices are fine, nothing wrong with my internet connection, yet, I never get rewards after completing level 5 on BGH. I had emailed to support on many occasions , all I got was am email back to acknowledge my complaint, then nothing happened after that. There were at least 8 occasions that I did not receive the 6 pink boosters and gold bar after completing BGH.

Sweetice

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1018011#Comment_1018011

Hello, Warm welcome to our sweet community!

Check this page down below~

https://community.king.com/en/candy-crush-soda-saga/kb/articles/383-where-are-my-bubblegum-hill-rewards

Hope this helps!~

Thanks & Good luck!~

Gumyupawpaw

Hi Sweetice, thank you very much for your information, it still doesn’t alter the fact that I completed BGH for nothing, having used some of my pink boosters to complete level 5 each time, thanks anyway!

Sweetice

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1020724#Comment_1020724

Hello again!

Sorry for that! Please update your game or contact the CM here, am sure they'll help you!

https://soporto.king.com/contact

Thanks & Good luck!!~