Weekly contest score misbehaves

Mijinyawa

Hy please i need help, I restarted my game (candy crush soda saga) last week by clearing data from all devices and since then my weekly score stopped incrementing. Thank you

Freddy_

@Mijinyawa Hi and welcome , please check your game is upto date and log out and restart your device then log back in, If playing through a internet browser please also clear the cache. See if this improves your problem

Thank You

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/310818/weekly-contest-score-misbehaves

Hi and welcome to the community.

Please check the above troubleshooting tips by freddy but if it doesn't help please explain few things.

Which device you are using to play the game. Secondly by restarted you mean Reinstallation of the game.

Thanks and have a nice day ahead.🌼

rajdeeptb

https://community.king.com/en/candy-crush-soda-saga/discussion/310818/weekly-contest-score-misbehaves

Hi dear sorry for the inconvenience

Please Clean Cache /History files of your device and reboot the device.

Also Use Updated Version Of The Game Always.

Please try and give us feedback.

Have fun

[Deleted User]

Can you explain what you meant by restarting your game? Did you log out? Or did you uninstalled the game?

Mijinyawa

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1039669#Comment_1039669

Thank you, but i cleared cache and reboot the device but it didnt work. How do i clear history files pls?

Mijinyawa

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1039786#Comment_1039786

I wanted ti start the game from level 1 so i was searching the internet on how how to that, luckily for me i saw a king webpage where i filled a form requesting to clear my progress data including the one stored on facebook. Later then i recieved an email and i was guided on how to do that. The progress was cleared but then i realized that my weekly contest score stopped incrementing.

Mijinyawa

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1040299#Comment_1040299

During the process i was asked to uninstall the game from my phone and to send my facebook profile link which i did, then after a while i recieved an email stating that my progress have been deleted as i requested.

Mijinyawa

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1039390#Comment_1039390

Thanks alot, but i did all that and my game is up to date but still it doesnt work. I am playing on phone.

Mijinyawa

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1039659#Comment_1039659

I am using infinix hot5. Thank you

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1040308#Comment_1040308

Hi once again.

Thanks for your feedback. I think you have to send them back the email and tell them your issue. As they have manually degraded your game to level 1 so may be they have checked or unchecked some box. I believe they are the right forum at the moment and you have to contact them immediately.

Stay safe and have fun.🌼