Hy please i need help, I restarted my game (candy crush soda saga) last week by clearing data from all devices and since then my weekly score stopped incrementing. Thank you
@Mijinyawa Hi and welcome , please check your game is upto date and log out and restart your device then log back in, If playing through a internet browser please also clear the cache. See if this improves your problem
I wanted ti start the game from level 1 so i was searching the internet on how how to that, luckily for me i saw a king webpage where i filled a form requesting to clear my progress data including the one stored on facebook. Later then i recieved an email and i was guided on how to do that. The progress was cleared but then i realized that my weekly contest score stopped incrementing.
During the process i was asked to uninstall the game from my phone and to send my facebook profile link which i did, then after a while i recieved an email stating that my progress have been deleted as i requested.
Thanks for your feedback. I think you have to send them back the email and tell them your issue. As they have manually degraded your game to level 1 so may be they have checked or unchecked some box. I believe they are the right forum at the moment and you have to contact them immediately.
Answers
@Mijinyawa Hi and welcome , please check your game is upto date and log out and restart your device then log back in, If playing through a internet browser please also clear the cache. See if this improves your problem
Thank You
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1 · Helpful Woah! 1Sweet Love HahaHi and welcome to the community.
Please check the above troubleshooting tips by freddy but if it doesn't help please explain few things.
Which device you are using to play the game. Secondly by restarted you mean Reinstallation of the game.
Thanks and have a nice day ahead.🌼
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1 · Helpful Woah! 1Sweet Love HahaHi dear sorry for the inconvenience
Please Clean Cache /History files of your device and reboot the device.
Also Use Updated Version Of The Game Always.
Please try and give us feedback.
Have fun
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1 · Helpful Woah! 1Sweet Love HahaCan you explain what you meant by restarting your game? Did you log out? Or did you uninstalled the game?
No Complaint TodayI thought all is good 🙄😪
Please bring back BGH v1.0
It takes 40 ⚡️energy to play BGH on CCSS. WTF (F is for Freak 😉)
8 freaking hours to refill 40⚡️😡
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1 · Helpful Woah! 1Sweet Love HahaThank you, but i cleared cache and reboot the device but it didnt work. How do i clear history files pls?
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0 · Helpful Woah! Sweet Love HahaI wanted ti start the game from level 1 so i was searching the internet on how how to that, luckily for me i saw a king webpage where i filled a form requesting to clear my progress data including the one stored on facebook. Later then i recieved an email and i was guided on how to do that. The progress was cleared but then i realized that my weekly contest score stopped incrementing.
- Report
0 · Helpful Woah! Sweet Love HahaDuring the process i was asked to uninstall the game from my phone and to send my facebook profile link which i did, then after a while i recieved an email stating that my progress have been deleted as i requested.
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0 · Helpful Woah! Sweet Love HahaThanks alot, but i did all that and my game is up to date but still it doesnt work. I am playing on phone.
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0 · Helpful Woah! Sweet Love HahaI am using infinix hot5. Thank you
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0 · Helpful Woah! Sweet Love HahaHi once again.
Thanks for your feedback. I think you have to send them back the email and tell them your issue. As they have manually degraded your game to level 1 so may be they have checked or unchecked some box. I believe they are the right forum at the moment and you have to contact them immediately.
Stay safe and have fun.🌼
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
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1 · Helpful Woah! 1Sweet Love Hahato clean cache files
open Settings >Application Management >Select the game /Application >Tap on clear cache.
To Add More Features in F5 Team Visit HERE
to Add More Boosters In Friends Game Please Visit HERE ✔✔
to link Community Badges direct with discussion page Visit HERE ✔✔
to Know More About 7 Please Visit Here
Being Unique is Better Than Being Perfect. (☜☆☞)
Being Alone is Better Than Being Suspect. (๏_๏)
Be Safe And Enjoy 😊 ----- Have Fun 🎉🎉
PLEASE REMEMBER TO REACT 😊😊
- Report
1 · Helpful Woah! 1Sweet Love HahaLet's hope that they will get everything right. Good Luck. If not, you may have to start with a new email account.
No Complaint TodayI thought all is good 🙄😪
Please bring back BGH v1.0
It takes 40 ⚡️energy to play BGH on CCSS. WTF (F is for Freak 😉)
8 freaking hours to refill 40⚡️😡
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1 · Helpful Woah! 1Sweet Love HahaHi @aijaziqbal Thanks alot, but i tried sending them email regarding this issue but they keep redirecting me to this website.😥
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0 · Helpful Woah! Sweet Love HahaThank you....but i really dont want to change account😭
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0 · Helpful Woah! Sweet Love HahaThank you......still doesnt work😥
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0 · Helpful Woah! Sweet Love Haha