BGH Rewards not received

suzekit

Hi,

I am posting again as I still have not had my game credited for taking the throne from 13 days ago, please can someone help me?

I’ve tried all avenues and I am getting nowhere.

Any help would be much appreciated.

Thank you all.

suzekit

suzekit

Hi

please help me - I have raised 2 tickets now with support about rewards not received and souf was helping me and I proved legitimately that I had not received 6 hammers and an hour of unlimited lives on last weeks bubble gum hill - but now I feel I am being ignored as nobody has had the courtesy to reply.

please help.

thank you.

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/311277/no-reply-from-support

Hi and welcome back.

If you have tickets, surely they will come back to you. Normally 72 hours is the respose time. So have patience now a days support staff is flodded with queries.

You may send them a soft reminder email with ticket numbers marked on it.

Best of luck and have a lovely time ahead. 😀

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/311277/no-reply-from-support

Hi @suzekit . Welcome to our Community

Been a few problems with the confirmation email last couple of days. believe this is being looked into as few people reporting no confirmation email after also checking spam folder.

As far as hearing back from Player Support, please be patient, with so many people at home - there is a much higher demand on their time and they are working as hard as they can, but it may take a few days to get a response.

suzekit

Thank you

suzekit

This has been ongoing for 7 days

rajdeeptb

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1049719#Comment_1049719

Its more time than expected.

I am tagging to cm @Lola_Pop may be CM can help you

Lola_Pop

Hi @suzekit !

I'm sorry this is happening to you!😕

Did you get any ticket number on your emails? It's a long number that helps the team find each email. If you do have one, please send it to me on a private message and we'll look into it. 😊

Thanks!

suzekit

Thank you 👍🏼

suzekit

Hi again,

Support contacted me, and I replied but now I have heard nothing again, all I got back was a survey! Which I won’t complete until this is resolved.

please can you reach out to support for me?

thank you

[Deleted User]

That's sad @suzekit 🙁

Did u try contacting the player support from ur game app??