WINNINGS GONE MISSING

angie27

why am I not receiving my rewards contest gifts please look into thank you

Spinnifix

Hello and welcome to our beautiful community

I would like to help you. I need something more specific from you. Which competition do you mean and do you have a picture of it? thank you

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

 I want to help you and navigate you better through the community. 

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/311906/winnings-gone-missing

Welcome to Sweet King Community! 👑

If you don't get the rewards on features/events, please contact our Player Support team from your in-game contact form so they can compensate the rewards.

** You make sure to ask a question and send your Game ID (How to find your Game ID) that I hope they will help you but it taken longer. **

By the way, these events/features are still tested that means it's still not complete to be fixed to everyone on this game.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/311906/winnings-gone-missing

Welcome to the King Community.

Please let me know if you don't get events in your game or if you don't get rewards after winning the event.

Thank you.

angie27

JUST WON FIRST LVL 578 SODA SAGA DONT GET ANY PRIZES SAYING IM NOT CONNECTED angie27 email angreiri@gmail.com HELP PLSE cannot take picture either

rajdeeptb

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1066163#Comment_1066163

hi dear welcome to our community

please edit your post and remove your personal details. Tap on wheel and edit your post.

May be some Internet connection or heavy load on device problem.

Please Clean cache files of your device and reboot the device.

Be sure you are using updated version of the game.

for missing rewards please contact here 👇

https://soporto.king.com/contact

you may asked your game ID here to know your game id please Open profile section of your game and Dubble tap on the king logo which is located on the Top Center Area.

Like this 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Sukanta_Biswas

Hi @angie27 If your game is not fully connected to the server, you will not receive any rewards, so you need to fix your game connection problem first.😌

Please follow these steps to see if your problem is solved.

Check app update - Log out game - Restart your device - Open game and Log in.

Let me know if you receive an error message while trying to log out or log in the game.

Thank you.