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Why does nobody want to help?
I raised a ticket with Support via the game, they initially replied and I responded proving I had not received my prize from taking the throne in Bubble Gum Hill
A CM kindly reached out and offered to help and Support replied, and responded once again showing I had not received my prize and again I have heard nothing since - I contacted the CM twice about this but I have now heard nothing from them.
As I am sure anybody would feel as I do - which is ignored and nobody wants to help.

Answers
Hi dear.
Very sorry that you feel that way. Actually everyone in this community is very helpful. But as your case have been reached to CM and player support so we cant help you more than that. Please send a PM to relative CM and provide them your ticket number. All CMs are very cooperative. They will take surely an action on it.
Last week it was a little long weekend. Please do it now as i told you. And i am sure your matter will be solved.
Best of luck.😀
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love HahaI will mark you the CMs of soda. They will then help you!
@Lola_Pop & @LadyRaffie
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1 · Helpful Woah! 1Sweet Love HahaThank u
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2 · Helpful Woah! Sweet 2Love HahaI didn’t mean the community - I meant support.
the community is great.
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3 · Helpful Woah! Sweet 3Love HahaHi @suzekit @LadyRaffie @Lola_Pop,
Been a very busy week. Believe the 2 CM's I tagged for you above, will be in tomorrow. As been suggested above, you might want to PM both CM's with your Support Ticket.
Bubblegum hill still has issues.
Here is my post on 9/14/2020 along with the CM's post at:
The CM's are great on solving issues, so give them a little time to get back with you.
Thx & Welcome To The King Community - Origins7 Dale, 😀
9/16/2020
Candy Crush Saga *Level 8721
v1.1940.2.0 Modified 1/25/2021 *Update!
Candy Crush Soda Saga *Level 6236
v1.185.400.0 Modified 1/21/2021 *Update!
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1 · Helpful Woah! Sweet 1Love HahaHello @aijaziqbal @Spinnifix and @Origins7_Dale !
We've already cleared it with @suzekit , haven't we? 😀
Unfortunately, there's nothing else we can do on our side, but I wanted to thank you three for always being there for your fellow players. It makes my day much better when I see how much you care! ❤️
@suzekit , I'm really sorry we can't help you further!
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2 · Helpful Woah! Sweet 2Love HahaHello @suzekit !
I would suggest the next time you get rewards, take a picture of them !! You will then go to support. I'm sorry for you. I know it well. If it's free rewards, don't hurt so much and ignore it. Only when buying, could I help you!
Good luck
Thanks also to @Lola_Pop to thank us for our good work.
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0 · Helpful Woah! Sweet Love HahaAll I have sent screenshots and still support won’t credit me - really sad about the whole thing to be honest.
i proved I had received 2 gold bars and that I had not received the hammers or lives.
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0 · Helpful Woah! Sweet Love HahaHello! I have put a survey about customer service on my profile. Would you please vote? thank you
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0 · Helpful Woah! Sweet Love Haha@Lola_Pop
This player did everything that can be done. He is not being helped 100%. Why? You also know my opinion about it !!
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0 · Helpful Woah! Sweet Love Haha@Spinnifix I had the same issue like @suzekit had. Didn’t receive hammers and lives, I also sent screenshots, but according to player support and studio (told by player support) I had received them. I was upset because I knew for sure I did not receive them, because I am a perfectionist. It was just me against them so I gave up. Didn’t receive many times the rewards, but I am not complaining anymore because it won’t solve. And now I don’t have BGH for months anymore... So I can understand how you feel @suzekit. Maybe you must ignore it. Sorry 😔
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1 · Helpful Woah! 1Sweet Love Haha@Yosca
I know it myself from Candy Crush. I read it from the players a lot. I don't think it's okay. If you offer it you should get it all. That makes no sense. I am also a perfectionist and am already practicing restraint. Still, it's not okay. Something needs to be improved here. Or not offer !!
I am very for fairness !!
I always feel sorry for the players !!
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0 · Helpful Woah! Sweet Love HahaAmen to that! I have spent a lot of money with King - that aside I wouldn’t try and claim rewards if I hadn’t earned them.
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0 · Helpful Woah! Sweet Love HahaThank you for your empathy.
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1 · Helpful Woah! Sweet 1Love HahaPls navigate me to it - I can’t see it!
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0 · Helpful Woah! Sweet Love Haha