Missing bars?

lialawson

I was just charged THREE times for purchasing bundles, and I haven’t gotten the bars I paid for.

lialawson

Does anyone know how to get in touch with customer support? Like a real person?

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1069540#Comment_1069540

Hi and welcome to the community. Please go to seetings in your game application and then click on purchase and gold bars.

Or alternatively you may contact them through below link.

https://soporto.king.com/contact

You may need your user id to do that.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Best of luck.

Origins7_Dale

Hi @lialawson,

Sorry, on purchases you need to contact "Support". We don't do reimbursements here at The King Community.

Here is what you will need:

• *User ID#
• *Receipt Of Purchase (Or Order# etc...) - Screenshot
• *Name Of Game
• *Device You Play On

• What is my User ID and where can I find it? — King Community
• https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
• Your "User ID#" is the same on all King games you play on.

• ᐅ How to take a screenshot
• https://www.take-a-screenshot.org/ 

• Contact us
• https://soporto.king.com/contact 

You can use the above link to contact support, or use the contact us thru the game. 

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!

Can also see these posts, for more help.

• Did something go wrong with your purchase?
• https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

• Lost purchase — King Community
• https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199 

This should help you out.

Thx & Welcome To The King Community - Origins7 Dale, 😀

9/19/2020

lialawson

Thanks so much for the help! I’ll try it out!

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1069587#Comment_1069587

You are welcome and you should wait for Community Team will answer but it taken longer. So please be patient. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤