when I pass a level my chest does not add the points????

sirdaddyjulz

Help me, every time I pass a level the points in the chest doesn't charge any points.... ., I'd reinstall the app and doesn't work....

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/312597/when-i-pass-a-level-my-chest-does-not-add-the-points

Hi and Welcome to our Community

Please Check app update - Log out game - Restart Device - Open game and Log in.

Freddy_

@sirdaddyjulz Hi and welcome , if you have reinstalled the app there may be a temporary problem with the feature.

Will tag @yosca as she may know more on this

Origins7_Dale

Hi @sirdaddyjulz @kiara_wael @Freddy_Falkner @Yosca,

Yes, had this issue 2 weeks ago. Has been reported to the CM's in "Soda".

Had to re-earn the 3rd Chest with 44 more points in order to rejoin my team, my "Soda Squad Team" had already earned the 3rd Chest.

A "Timing Issue".

But as @Freddy_Falkner pointed out, since you reinstalled, may have other issues now. Since @Freddy_Falkner didn't tag @Yosca correctly, I have done it. Perhaps she will have more info for you.

May want to give the "Device" you use to play "Soda". The "Current Version" is listed below in my "Signature".

Hope this helps.

Thx & Welcome To The King Community - Origins7 Dale, 😀

9/24/2020

Diamond Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/312597/when-i-pass-a-level-my-chest-does-not-add-the-points

Welcome to Sweet King Community! 👑

Don't worry! You can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Prize not received" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

Yosca

Thanks for tagging @Freddy_Falkner and @Origins7_Dale

Hello and welcome to the Community @sirdaddyjulz 🙂

Did you check all updates for game and device? Then I ask you to log out the game, clear the cache, restart device and log into the game. If you still have the same problem, can you tell me what device are you playing on? Please reply back so we can check if this issue still exists.