HELLO- Partial progress lost

tanya42gipson

I got to level 3450 and for some reason the game took me back to level 337. Can you fix it and put me back on my right level please thank you

[Deleted User]

You may want to try log out and log back in. Also maybe play 1 level, sometimes it takes awhile before the game syncs. If that still doesn't work, then recommend you to contact player support from your game app. They can help you.

Freddy_

@tanya42gipson Hi and welcome. Sorry to here this has happened to you, please try as above and play a level to see if it sync to the server correctly. If it does not work please see post below on how to get your levels restored.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Hope this helps

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/313479/hello

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Candy Crush Soda Saga? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked by Save Current Level Steps, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Game didn't save" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/313479/hello

Hi and Welcome to our Community

Please report this to our Player Support Team here , and put game ID there

How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.