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Unable to collect rewards on rebuild candy town
Level 3
My game will not let me to collect rewards on rebuild candy town it keeps saying no internet connection so i can not only collect my rewards I’m unable to add my progress is there a fix for this it’s happening to a lot of people, and my internet connect is working fine and all my others apps are working fine only candy crush soda sage isn’t
look forward to yr reply
Answers
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Welcome to Sweet King Community! 👑
You can see QueenB has answered to players for similar your problem that I hope you can understand to read it :
The connection issue is still under investigation as this is something we have been unable to reproduce!
We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.
Disclaimer - What can affect connectivity:
- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance
So this is what we recommend:
Android - Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
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Hi and welcome to the community.
Very sorry about this issue. Unfortunately we are having connection issues in the game for some time. Our studios are working hard on this but unfortunately as the issue is very complex still no single fix has been found for this.
Please log out, update your game application. Shut down your device for 20 seconds and restart it again, login to your account and check again if it solves your issue.
If still you have the issue please show us screenshot so that we can advise you further.
Thanks and have a nice day ahead.😀
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@heatherann Hi and welcome, The issue is known and believe it is trying to be solved as a few people have experienced this.
For any missing reward please contact customer support from your game, just go to settings and help centre and send them an email and they should help you with this.
Alternatively you can use the contact us below but you need your gam ID for this
Hope this helps
