Internet connection

EinTn

Either you fix the internet problems on Soda or I am done. No boosters or rewards for almost 2 weeks. You geniuses fix it now

[Deleted User]

Genius? I don't know about that. But I know that they are working on the fix. One thing you can try, if you haven't done it already, is to uninstall the game. Oh, you also have to install it back.😁 Maybe that might help. Warning you may lose your boosters.

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/314121/internet-connection

Hi and welcome to the community.

As mentioned above we are facing this connection issue and our studios are working on it. Can you please show us what connection error message you are getting.

Is it like this.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Reinstallation is one solution but that will take your boosters and lives.

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/314121/internet-connection

Hi and Welcome to our Community

You can read some suggested steps that might help you 

https://community.king.com/en/candy-crush-soda-saga/discussion/262633/no-connection-to-internet-reported

Freddy_

@EinTn Hi and welcome. The community is here to help and advise and to report any issues to the CM who can then pass this on to the game studio. We have no input in to the game side of things. I can assure you this issue is being worked on and although we have no time frame on this, hopefully it will be soon

Thank you

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/314121/internet-connection

Welcome to Sweet King Community! 👑

You can see QueenB the Community Manager has answered players for similar your problem that I hope you can understand to read it and follow these troubleshooting steps :

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting

- If the area were you're located is not remote

- if you are on VPN 

- If your mobile data plan has reached the monthly allowance 

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings' 

2) Locate the menu called 'Apps' 

3) Scroll down till you find the 'Google Play Store' 

4) From here click on 'Clear data' then clear cache. 

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

-  How to reinstall!

Facebook:

- Try the steps here. 

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤