Candy crush soda

bbrito

Hi,

Im using android 11, Miui 12 and its a new phone.

But the game have a lot of lag, almost freezing the pieces when o move.

O already did what is here mentioned to try to fix ir, but ir doenst work.

Antoine can help me please?

Thanks you

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/314158/candy-crush-soda

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here (Android) if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

bbrito

No one of that steps solve my problem

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1113899#Comment_1113899

Thank you for your answering!

How about you tried these steps that I hope this helps too :

https://community.king.com/en/blog/discussion/273489/app-has-stopped

Spinnifix

https://community.king.com/en/candy-crush-soda-saga/discussion/275418/freezing-stopping#latest

Hello and welcome to our beautiful community

Please go to this link, he could help you.

Otherwise please this: Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in.

Please clear the cache.

Good luck

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

 I want to help you and navigate you better through the community. 

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

bbrito

I still canto solve my problem.

Is it work well in othee devices with Miui 12?

I already try everything. Maybe you have to update the game to fix some bug.

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1116295#Comment_1116295

Thank you for your answering again!

So how about you tried these steps that I hope this helps too :

https://community.king.com/en/blog/kb/articles/471-my-game-keeps-freezing-or-crashing-what-should-i-do

If it's still not worked, you can ask on Contact Us (below of page) but you should wait for longer.

Freddy_

@bbrito Hi and welcome, There are no reports of any issues with android phones at present, so if you have done all the standard troubleshooting tips all i can suggest is you try to uninstall and re install but if you do this you will LOSE any stored BOOSTERS and LIVES, or you will need to wait to see if we get any more reports of issues with this

Thank you

Rock2233

https://community.king.com/en/candy-crush-soda-saga/discussion/314158/candy-crush-soda

Welcome to this wonderful community 🎉