Lately my game can't upload well, Why?

Sweet4now

Every time I enter to my game it opens a gift box but it gives me an unexpected error message. Also when I try to request lives at the bottom of the news to my teammates. Why?

Freddy_

@Sweet4now Hi and welcome, Please check your game is up to date and if playing via an internet browser clear your browser cache, then log out and restart your device, then log back in and see if this solves your error message issue

For lives there is currently an issue with sending and receiving lives , This is being investigated at the moment and we will update when there is any news on this. please see post below for more information

https://community.king.com/en/candy-crush-saga/discussion/314506/receiving-and-sending-lives-via-facebook-not-working

Thank You

[Deleted User]

You should try standard troubleshooting procedures...log out, clear cache/turn off device, check for latest update, and then log back in. Hopefully the glitches are resolved. If not, then have to wait for next update for the king. Good Luck!

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/314713/lately-my-game-cant-upload-well-why

Hi and welcome to the community.

You may also check these tips and see if they help you to solve your problems.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Thanks.

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/314713/lately-my-game-cant-upload-well-why

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

bearwithme

Hello @Sweet4now and a very warm welcome to our Sodalicious Community! Can you take a screenshot and post a picture of the error message you are getting?

If you need help with a print screen, please follow the steps on this link: https://www.take-a-screenshot.org/

As far as the lives issue with your Soda Teammates - I have also had periodic issues when trying to give a life to a teammate who has asked for it. It keeps coming back saying an error occurred. It only happens sometimes and I think it is more a matter of not having a strong enough internet connection at the moment when I am trying to send a life (this is just a guess on my part and I usually can send the life to my teammate later on).

Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!

Here is a guide to help you as you explore the various areas in the community!

Rock2233

https://community.king.com/en/candy-crush-soda-saga/discussion/314713/lately-my-game-cant-upload-well-why

Hello Welcome to this wonderful community. Post your screenshot here 🎉