How do I connect online to Candy Crush soda?

Stitcheroo

I

all my apps and email are connected to my internet but this game. I can play but not get rewards as I can’t connect to the internet

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/315144/how-do-i-connect-online-to-candy-crush-soda

Hi and welcome to the community.

Please do the standard troubleshooting by logout, update your game application, restart your device and login again and check if it solves your problem.

If you have still connection problem and missing rewards. Contact our player support either directly from the settings of your game application or with this link.

https://soporto.king.com/contact

You need your game id to do that.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks.

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/315144/how-do-i-connect-online-to-candy-crush-soda

Hi and welcome to the community.

Please do the standard troubleshooting by logout, update your game application, restart your device and login again and check if it solves your problem.

If you have still connection problem and missing rewards. Contact our player support either directly from the settings of your game application or with this link.

https://soporto.king.com/contact

You need your game id to do that.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks.

Freddy_

@Stitcheroo Hi and welcome are you getting any error message when you try to connect to the game, can you screenshot this so we can advise you.

Thank you

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/315144/how-do-i-connect-online-to-candy-crush-soda

Welcome to Sweet King Community! 👑

I am just coming back to help you, you can click on "Contact Us" on bottom of the page then select "Problems with my Game" and then "Prizes are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

Rock2233

https://community.king.com/en/candy-crush-soda-saga/discussion/315144/how-do-i-connect-online-to-candy-crush-soda

Hello Welcome to this wonderful community. Can you post your screenshot. Use red icon to upload screenshot