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Can someone help me please... for help with my 24 hour i paid yesterday and its not there yet. only saw 1 hour left can anyone me find the right place to talk someone? With everything going on in the world I need something to keep my mind busy. I paid twice and did have any problems with the first one. Than you sent me 24 hours for free. I was like a little kid looking at a room full of candy lol. Thank you for any help. Stay safe
@lorisnow Hi and welcome , Unfortunately the community does not deal with purchase issues
Please check your game is up to date and log out and restart your device, then log back in to see if your purchase activates. If not
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
Hope this helps
Hi @lorisnow, welcome to the Community!
I'm sorry to hear that you haven't received the items that you purchased. We don't deal with Purchase issues here in the Community as the solution and/or feedback would require your personal details.
🔺 You can find all info about refunds & unfulfilled purchases HERE as well as the contact link to King's Support.