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Premium

Wedgie66Wedgie66 Posts: 4 Newbie
edited November 2020 in Support

Can anyone help purchased premium and never got it how can I get the purchase or do I get a refund from apple

Comments

  • Hey! Would you like to give us your opinion?

  • Wedgie66Wedgie66 Posts: 4 Newbie

    No money went out my bank and game said I am now premium but never got my rewards

  • Wedgie66Wedgie66 Posts: 4 Newbie

    I mean money went out my bank

  • SpinnifixSpinnifix Posts: 15,969 Ambassador

    Hello and welcome to our beautiful community

    I would like to help you!


    To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

    In the Help Center, please comment on the subtopic: Prices not received.

    https://soporto.king.com/contact



    Good Luck

                                                                 
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  • rachypbrachypb Posts: 10 Level 2

    I will try rebooting your device. If that does not work go to the help pages on the King community and under the problems with your purchase thread there’s a link where you can contact Customer support to help with missing items or purchases that did not go through. Good luck!

  • Wedgie66Wedgie66 Posts: 4 Newbie

    I have gone through customer services and they told me as good as sorry nothing we can do

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