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My level was 1376, now went back to 1

bellal123bellal123 Posts: 1 Newbie
in Support

My soda crush went back to level 1!!! please help to get back to my original level! Thank you!!

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Answers

  • Marriam1Marriam1 Posts: 1,934 Level 5

    Hi @bellal123 were you playing the game through your king account or fb? I hope you had your game saved through one of those so you can retrieve your progress. Check if you're connected by a stable internet connection while logging in.

    Also try the standard trouble shooting method - log out of the game, clear cache, restart device and login again and see if it helps to get back your progress.

    Hope it helps!


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  • Hey! Would you like to give us your opinion?

  • kiara_waelkiara_wael Posts: 37,483 Candy Moderator
    https://community.king.com/en/candy-crush-soda-saga/discussion/319414/my-level-was-1376-now-went-back-to-1

    Hi and Welcome to our Community

    Please check this page . Hope your level back on the Track

    https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored




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