Hello @masammon Please try the standard trouble shooting - log out of the game, clear game cache, restart the device and log in to check if you received what you purchased for.Sometimes it just takes a while to show up in the game.
If that does not help please email Player support directly from the game.Go to the game settings > Help Center > Purchases & Gold Bars > Contact us and send them an email. They'l help you retrieve incomplete purchases. Good luck!
Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases here
How about you tried these steps that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
Answers
Hello @masammon Please try the standard trouble shooting - log out of the game, clear game cache, restart the device and log in to check if you received what you purchased for.Sometimes it just takes a while to show up in the game.
If that does not help please email Player support directly from the game.Go to the game settings > Help Center > Purchases & Gold Bars > Contact us and send them an email. They'l help you retrieve incomplete purchases. Good luck!
- Report
1 · Helpful Woah! 1Sweet Love HahaHi and Welcome to our Community
Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases here
- Report
0 · Helpful Woah! Sweet Love HahaWelcome to Sweet King Community! 👑
How about you tried these steps that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
- Report
0 · Helpful Woah! Sweet Love Haha