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No internet
Answers
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Hello @pardis the connection issue is under investigation at present. You can read more about the same in the link below.
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Hi and Welcome to our Community
You can read some suggested steps that might help you
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I read them and still dont know what to do
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Hello 👋
This problem has been showing up in different games for weeks.
Some players have said that they solved it by disconnecting the internet (with the game open) for a minute or two, when reconnecting the internet everything worked fine.
Please give it a try and tell us if it worked.
Thanks and keep enjoying
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No it didnt☹
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Oh I'm very sorry. There are no more solutions. You'll have to try everything you've read, as not even uninstalling the game has fixed the problem for some.
Did you read the post KiaraWael told you? There are several attempts there, and what the CM explains is quite effective. Hope you can solve it.
Thank you
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It has more than 30 pages. I read 4 or 5 but i didnt find anything useful there.
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I am having the same issue with Soda as well. Tried to disconnect/reconnect my wifi, still not working.
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@MandyRuth This is the full information from the CM regarding this issue
The connection issue is still under investigation as this is something we have been unable to reproduce!
We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.
Disclaimer - What can affect connectivity:
- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance
So this is what we recommend:
Android - Delete the game app and clear Google Play Store cache:
1) Go to apps and find the app called 'Settings'
2) Locate the menu called 'Apps'
3) Scroll down till you find the 'Google Play Store'
4) From here click on 'Clear data' then clear cache.
Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.
5) Restart mobile and install the game and try connecting it to Facebook or King account.
Apple devices - Clear Safari cache:
- Disconnect the game from Facebook or King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).
- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.
Windows 10 - Reinstall the game app:
Facebook:
- Try the steps here.
NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.
Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:
- Open the game app
- Select the cogwheel
- Tap on the "?" mark
- Scroll or search for "Purchases and Gold Bars"
- Scroll down to the bottom of the page and hit "Contact Us"
Thank you
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