Game froze after I purchased gold to continue level

cruzinnj

I purchased gold to continue playing level. and I got an error on the screen that says "you have experienced an error that we are working hard to fix, please try again in a moment. Has been happening a lot lately, but this time I'm ticked because I purchased gold to continue the level. It's Candy Crush Soda Saga, hard level 1740, I only needed 1 more move to complete the level, it used my gold then froze. I'd like to have my gold returned please.

hechicerilla

https://community.king.com/en/candy-crush-soda-saga/discussion/321273/game-froze-after-i-purchased-gold-to-continue-level

Hi. Welcome to the sweet King community.

I'm very sorry you have problems. Unfortunately in the community we do not take care of shopping. To get a refund you must contact technical support directly from your game. Please read HERE.

Thanks and keep enjoying

Werner_Cichy

https://community.king.com/en/candy-crush-soda-saga/discussion/321273/game-froze-after-i-purchased-gold-to-continue-level

Unfortunately, we cannot help with payment problems, so you have to contact King Support directly.

here is the link

https://soporto.king.com/contact

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/321273/game-froze-after-i-purchased-gold-to-continue-level

Hi @cruzinnj Welcome to the King Community.

You are playing the game via PC and the probable cause of your problem is disconnected internet, i.e. your game is disconnected from the server after purchase.😌

In case of any such problem you need to contact our Player Support to get refund, because our community does not handle anything related to the purchase.

Plus you will find various purchase related info HERE and click HERE to contact player support directly.

For further assistance, please feel free to write back to us. We'll be happy to assist you.

Thank you.