I just purchased 10 gold bars for $3.21 Canadian and then I was immediately charged for $29.28 for ?

darlenelovesgm

I only purchased gold bricks!! This took almost $30 in a second transaction I didn’t make. How can this be rectified?

Origins7_Dale

Hi @darlenelovesgm,

Sorry to hear that.

The easiest way, is to "Dispute" the charge. Most banks you have your charge card issued from, have online sites, where you can do this. Normally, right next to the charge, there is a option to "Dispute", if it is in error. A 2x charge is easy to correct. Or can call your bank. Give them the info, I will list below for you.

Also, it depends on "Who" you bought from. If the "Google Store", need to go there. If "Apple Store", then there, & so forth.

Finally, if a "King" purchase, then here is the info, for you.

On purchases you need to contact "King Support". We don't do reimbursements here at The King Community.

Here is what you will need:

• *User ID#
• *Receipt Of Purchase (Or Order# etc...) - Screenshot *Or any issues you have, like "Error Codes", etc...
• *Name Of Game
• *Device You Play On

• What is my User ID and where can I find it? — King Community
• https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Your "User ID#" is the same on all King games you play on.

• ᐅ How to take a screenshot
• https://www.take-a-screenshot.org/ 

• Contact us
• https://soporto.king.com/contact 

You can use the above link to contact support, or use the contact us thru the game. 

On "Gold Bars" or a "Purchase".

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!

Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays". 

Can also see these posts, for more help.

• Problems with your purchase? — King Community
• https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

• Did something go wrong with your purchase?
• https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

• Lost purchase — King Community
• https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199 

This should help you out.

Thx & Welcome To The King Community - Origins7 Dale, 😀

12/12/2020