I purchased the piggy bank for 6.99 expecting 100 gold bars. I didn't receive the purchase .

nanafish

I followed the instructions and force stopped the game. And reloaded. Then I only received 50 bars. Could you please check this and give me my other 50 bars? The purchase was approximately 10:40 est tonight 12/14þ2020

Thanks

Origins7_Dale

Hi @nanafish,

On purchases you need to contact "King Support". We don't do reimbursements here at The King Community.

Also, it depends on "Who" you bought from. If the "Google Store", need to go there. If "Apple Store", then there, & so forth. 

Finally, if a "King" purchase, then here is the info, for you.

Here is what you will need:

• *User ID#
• *Receipt Of Purchase (Or Order# etc...) - Screenshot *Or any issues you have, like "Error Codes", etc...
• *Name Of Game
• *Device You Play On

• What is my User ID and where can I find it? — King Community
• https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1
• Your "User ID#" is the same on all King games you play on.

• ᐅ How to take a screenshot
• https://www.take-a-screenshot.org/ 

• Contact us
• https://soporto.king.com/contact 

You can use the above link to contact support, or use the contact us thru the game. 

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select what you want done and they will be able to give you a solution!

On "Gold Bars" or a "Purchase".

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!

Be sure to answer the automated response you get. I would say "Support" is backlogged now because of the virus. So expect "Delays". 

• Problems with your purchase? — King Community
• https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase

• Did something go wrong with your purchase?
• https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

• Lost purchase — King Community
• https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199 

Can also see these posts above, for more help.

Finally, if you have to, can always "Dispute" the charge. Most banks you have your charge card issued from, have online sites, where you can do this. Normally, right next to the charge, there is a option to "Dispute", if it is in error. Things like a 2x charge are easy to correct. Or can call your bank. Give them the info, I have listed above for you.

Thx & Welcome To The King Community - Origins7 Dale, 😀

12/14/2020

Werner_Cichy

https://community.king.com/en/candy-crush-soda-saga/discussion/322223/i-purchased-the-piggy-bank-for-6-99-expecting-100-gold-bars-i-didnt-receive-the-purchase

This is of course annoying, unfortunately we cannot help you with payment problems. You have to contact King Support directly. If you have other problems with the game, please contact us here. We are glad to help you