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Password reset

schong123
schong123 Posts: 2

Level 1

I cannot log into my King account. I have tried the recover password with my email. I will get the email with the link and I'll follow it and when I do I am prompted to create a new password. I do so and then try to log in but it still tells me the credentials are wrong. I have tried it on both my phone and PC. I have tried this multiple times with no luck. I have attached a screenshot of the new password prompt.


Best Answers

  • Yosca
    Yosca Posts: 17,883
    Answer βœ“

    Hello and welcome to the Community @schong123

    I have had a similar experience witch changing password. So what I did:

    • Changed password with another browser
    • Disconnected game from King account
    • Cleared the cache
    • Restarted the device and connected the game to my King account.

    I had to do it twice but at last it worked. Hope this helps 😊

  • hechicerilla
    hechicerilla Posts: 10,369
    Answer βœ“

    Hi. Welcome to the sweet King community. Like Yosca, I also had this problem with the password, and the solution was the same. When I put the new password, I closed all the pages, cleared the cache, rebooted the device and when I logged in again it already worked.

    I will be here for anything you need.

    Thanks and keep enjoying

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