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Did not receive prizes from a $5.99 purchase.

princesslittlepiddleprincesslittlepiddle Posts: 25 Level 2
edited December 2020 in Support

I did not receive my prizes after paying $5.99 for the Frosty Festival bonus.

I got the 4 plus hours of unlimited lives

but I did not receive any of the 49 pregame boosters or the 30 something hammers, striped hammers, or the glove switches. I also did not receive the lightning bolts for bubblegum hill.

please give me what I paid for

Answers

  • Hey! Would you like to give us your opinion?

  • Glenn1972Glenn1972 Posts: 11,037 Superstar
    edited December 2020

    Hello @princesslittlepiddle , welcome to the King Community Forum! 👑

    Sorry you had that problem. First - tap/click below and follow the instructions.

    Here is the link ---> Problems with Purchase (click on this 👈️ Green link)

    Hope that helped you, if not tap/click on the next link (below).

    👉️ Here you can contact our Player Support team. Maybe there is something they can do from their side 

    Kind regards

  • headoperationsheadoperations Posts: 1,073 Level 5

    You’ll need to get in touch with a moderator. There should be one come by soon.

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