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Windows 10. Candy Crush Soda has a line through the internet & won't let me purchase items

kathleeng48kathleeng48 Posts: 2 Newbie

I own both Candy Crush and Candy Crush Soda. Crush allows me to purchase items to help solve a puzzle, including extra time. However, all of a sudden, my Soda tells me "Can't connect to Internet". Also on one of the pages, there is a line through the WIFI signal and a red exclamation point, but pressing on it does nothing.

Short of reinstalling and losing everything, is there anything I can do. I don't know why it would work on one of y our games on the same computer and not the other.

Answers

  • Diamond LimDiamond Lim Posts: 34,527 Game Expert

    Welcome to Sweet King Community! 👑

    How about you tried these steps (Purchase Issue/Problem) that I hope this helps. 😊

    And unfortunately all of your boosters lost when you uninstall and reinstall this game. 😔

    ⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and send Game ID (How to find your Game ID), so they can help. 😊

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  • Hey! Would you like to give us your opinion?

  • Freddy_FalknerFreddy_Falkner Posts: 42,305 Game Expert

    @kathleeng48 Hi and welcome, Please try logging out the game and checking the game is up to date. log out and restart your device and then log back in. see if this resolves your issue

    Also try disconnecting your wifi for around 30 secs and then recoonnect

    Thank you

  • kathleeng48kathleeng48 Posts: 2 Newbie

    Tried all suggestions except reinstalling the game. Nothing worked.

  • Freddy_FalknerFreddy_Falkner Posts: 42,305 Game Expert

    @kathleeng48 Hi, would try to not uninstall at moment in case this is a temporary server issue. Maybe try giving it a few hours and then try again

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