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Candy Crush Soda crashes on Windows
Hello everyone,
I'm using the latest stable version of Windows 10 and I'm struggling to launch this game. The game would close right after I launch the game, see this video for reference: (37 seconds)
Youtube video: youtu(dot)be/gA_ZNj7s38s
Neither reinstalling nor resetting the game fixed the problem. I've contacted King Support and they directed me to this forum. So, can anyone help me fix this? Thanks a lot.

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0 · Helpful Woah! Sweet Love HahaHey, thanks for answering. As I mentioned before, both reinstalling and resetting the game did not fix this issue. I have tried to update too, and I'm already on the latest version. Even restarting the computer did not change anything.
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0 · Helpful Woah! Sweet Love Haha@minhngoc25a Hi and welcome, Can you check if you have any virus software etc that might be blocking the app ?
Thank you
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0 · Helpful Woah! Sweet Love HahaHello, I don't think any virus website can block a universal windows app. I'm using Malwarebytes along with the out-of-the-box Windows Defender. I checked and they didn't block the game.
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0 · Helpful Woah! Sweet Love HahaLet me tag @Origins7_Dale he is also using window 10. He is sleeping now. Might have to wait until tomorrow. He is expert with this stuff.
No BGH 🔪 💔
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2 · 2Helpful Woah! Sweet Love HahaHi @minhngoc25a @kiara_wael @Freddy_Falkner @ipete thx for tag,
You say you are using a "Stable" version of Win 10. Which version are you using? Only 1 stable version right now, v.1909. Did you update to v.20H2? Had this problem with another player, just because Microsoft comes out with another Build, version, etc... doesn't mean it is stable. In addition, Game Designers, Servers, Apps, all have to be coordinated to the new version, or it won't be compatible. That could take months. The latest builds on Win 20H2, the tech's are saying "Driver" issues, which is pretty much what happens, with new releases, why you wait to update. If you have "Driver" issues, then things don't work.
Well need more details here, like your version.
Btw, a virus can do a lot of harm, that includes Win 10 & any OS. Malwarebytes is an anti-malware program and removes malware. Virus is a little different.
Can go to Settings, Update & Security, on the right is Os Build Info, click on that, you get a page with, Windows specifications, has what you are on now.
The very fact you:
Should tell you something, that most likely you have a OS issue. Finally, your reference to YouTube, doesn't work, nor is it linked, since it is not highlighted.
Get back to us, with the info.
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For @ipete @Marriam1 @Nix66, Our @DieOmimi just posted more info on "Badges" at:
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Well going to try again, to get some sleep. Might be "Trolls" under my bed tho. (hehe)
Thx for posting & Welcome To The King Community - Origins7 Dale, 😀
12/26/2020
Candy Crush Saga *Level 8721
v1.1940.2.0 Modified 1/25/2021 *Update!
Candy Crush Soda Saga *Level 6236
v1.185.400.0 Modified 1/21/2021 *Update!
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1 · 1Helpful Woah! Sweet Love HahaThis is my spec:
I've already told you that I'm on the latest stable build (or the latest non-insider build) of Windows 10.
What do you mean by "your reference to Youtube is not highlighted"? In that post, I had to replace the "." symbol with (dot) so that I can bypass the forum link limit.
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0 · Helpful Woah! Sweet Love HahaHi @minhngoc25a,
There is your answer.
Now go read about "Known Issues" on the MS site. You are incorrect v.20H2 is not a "Stable" build.
Here is a brief excerpt from Google:
Known issues in Windows 10 October 2020 Update
As of October 20, Microsoft is aware of multiple minor known issues in Windows 10 October 2020 Update, including one change that leads to errors when applying drivers from unverified publishers.
The above is "Highlighted in Green", meaning that it is a good link to the URL, it is taking you too.
You may have unverified "Drivers" installed, or if you use "Conexant or Synaptics audio device drivers, Microsoft IME (Input Method Editor), and third-party drivers". These are known issues, haven't even started on any unknown ones.
In addition, as I said above, it takes time for Game Designers, Apps, Servers, etc... to get their programs to work with new releases, builds, etc...
Anyway, like I said, need to sleep
Take Care & Welcome To The King Community - Origins7 Dale, 😀
12/26/2020
Candy Crush Saga *Level 8721
v1.1940.2.0 Modified 1/25/2021 *Update!
Candy Crush Soda Saga *Level 6236
v1.185.400.0 Modified 1/21/2021 *Update!
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4 · 4Helpful Woah! Sweet Love HahaSuch helpful info @Origins7_Dale.
@minhngoc25a Good luck getting to play the game!
🤍 We don’t stop playing because we grow old; we grow old because we stop playing. ~ George Bernard Shaw 🤍
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0 · Helpful Woah! Sweet Love HahaHi @minhngoc25a Welcome 😊
You've already received some very important information from our game Experts, which means that there are some issues with the latest version of Microsoft right now and you may need to contact Microsoft Support for this problem.
However, there are a few more reasons why you may encounter this problem, so check if your Microsoft Store is the latest version.
Select the Start button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.
Let me know if you find any updates for the Microsoft Store.
Thanks!
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0 · Helpful Woah! Sweet Love Haha