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Why didn't I receive the rewards from the Frosty festival
Best Answer
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Freddy_Falkner
Posts: 42,304 Game Expert
@Mimipo Hi yes think this confuses a few people and you could still contact support and explain to them the issue as you did not know it. think this needs to be explained in the purchase procedure
Thank you


Answers
Hi and Welcome to our Community
Make sure updated your Apps .
and If you miss a reward from any other feature, please report this to our Player Support Team here,
The screen shots are from all stats features and there are no rewards given from those.
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0 · Helpful Woah! Sweet Love Haha@Mimipo Hi and welcome, Please note that the if you have payed for the frosty festival you only receive rewards for all the tiers that your have opened.
If you have received no rewards from any of these tiers
For any missing rewards
Please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
or alternatively you can use the contact us below but you need you game ID for this
https://soporto.king.com/contact
https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it
Hope this helps
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0 · Helpful Woah! Sweet Love HahaHi @Freddy_Falkner and thank you for the quick reply 😊
Well thats poo 😆 cos it didn't really say anything about getting rewards by opening and winning tiers. I was hoping to get the resources I paid for in order to help me pass those tiers.
Anyways, I should be more careful in future.
Thanks again
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0 · Helpful Woah! Sweet Love Haha@Mimipo Hi yes think this confuses a few people and you could still contact support and explain to them the issue as you did not know it. think this needs to be explained in the purchase procedure
Thank you
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love Haha