No connection issues

gwends

I cannot claim prizes because it keeps saying I'm offline. I am not and can play all other games. Please help!

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/323983/no-connection-issues

Welcome to the King Community.

If your game is not connected to the server, you will receive an ''offline'' message. If you show me a screenshot of your problem then I can give you a solution to the problem.

Moreover, see if your problem is like that here.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Please let me know.

Thanks!

lalunami

I have the same problem

😌😥

PrincessRN04

I've been having the same problem for at least a week

[Deleted User]

@lalunami and @PrincessRN04 please provide a screenshot with the offline message, so @Sukanta_Biswas can help you.

jeny1012

Não consigo conectar meu jogo a internet do meu telefone a quase um mês..estou perdendo muita coisa, pois já estou no nivel 3 mil.e pouco. Como faço pra resolver??

PrincessRN04

@Sukanta_Biswas I keep getting these errors

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/1335419#Comment_1335419

Thank you for submitting your Screenshots.

I can see from your screenshot that your game has connection problem and at this point I will ask you to follow the troubleshooting steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

If you encounter any problems while following the steps above, you need to uninstalling and reinstalling the game app. Uninstalling the app will cause you to lose unsaved levels and all stored boosters.

I am waiting for your next reply here.

Thanks!

PrincessRN04

Screenshot_20210106-003541_Candy Crush Soda.jpg

@Sukanta_Biswas I'm not logged in because I haven't been able to. 🙁 should I still follow your directions or is there something else I need to do?

PrincessRN04

@Sukanta_Biswas I was able to get everything working again. Thank you so much for your help!